Customer Service

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Customer Service

Service Business

We provide best service promptly and efficiently,
through integrated maintenance service business.

We provide RFID-based traffic bill collection system and professional maintenance service in order to create a more covenient new life culture and we provide total transportation solution service through the operation of repair center of our own professional manpower.

Service list

Maintenance

  • 24/7 non-stop service
  • HELP DESK enables fast fault handling
  • Obtain operational continuity through advance BS activities
  • Continual quality improvement by analyzing failure data
  • Asset and logistics management support
  • Change history management (Incremental, Large scrap)

Installation

  • New construction of traffic terminal within RF-based bus
    – Traffic Terminal, Tachometer, BMS, CCTV
  • Wireless AP based garage network construction
  • Consulting
  • Dispatch overseas & implement

Reference

  • National intercity bus
    Construction of barcode reader system
  • Mongolia Ulaanbaatar
    Construction of transportation business system
  • Construction and service of 2nd Transportation Card system to Seoul intra-city bus
  • Construction and maintenance the multifunction integrated terminal for express bus
  • Construction of Transportation Card system to Gurea, Hampyong, Gangjin, Uisung, Uljin inter-city bus
  • Construction and maintenance of cash counter to Jeaju inter-city bus
  • Construction and maintenance of Transportation card system to Sejong inter-city bus
  • Construction and maintenance of Transportation card system to Yongju, Yeachon, Munkyong, Sangju inter-city bus
  • Construction and maintenance of Bus Transportation Card system to Bogota of Colombia
  • Construction and maintenance of Transportation Card system to Seoul town shuttle bus
  • Construction and maintenance of Transportation Card system to Jeaju city bus
  • Construction of Transportation Card system to Seoul bus (metropolitan / main line)
  • Construction of Transportation Card system to Kuala Lumpur of Malaysia
  • Construction of Transportation Card system to Willington of New Zealand
  • Construction of Transportation Card system to Deajeon inter-city bus
  • Construction of Transportation Card system to Airport express bus

Site

We provide RFID-based traffic bill collection system and professional maintenance service in order to create a more convenient new life culture and we provide total transportation solution service through the operation of repair center of our own professional manpower.

Service list

Management of maintenance service

  • Fault handling
  • Regular / Preventive Inspection
  • Other support
  • Performance improvement suggestions

Service history management and integration reporting

  • Service history management by product
  • Vulnerability analysis for repeat error
  • Regular inspection report
  • Weekly / monthly integrated reporting

Repair Service

  • Railway system automation Module
  • Single pass equipment main module
  • ID Card Recognition Device
  • Other

Implement construction business

  • Information and Communication Corporation Corporation Estimate Consulting
  • Install new equipment
  • Installation consulting in subway station

Reference

  • Construction of transit gate to Pangyo Station of new Bundang line
  • Provided the portable settlement terminal to Incheon Transit Corporation
  • Improvement RF B.D of Airport railway
  • Improvement construction of ID Card Recognition module to 1st and 2nd lineof Deagu city railway
  • Construction of 2nd stage RF single pass to 9th line of Seoul
  • Construction of the ticket vending machine to 3rd line of Deagu city railway
  • Construction of the ticket vending machine to Seoul Racecourse Park of the Korean Horse Affairs Association
  • Replacement of SMS to 1st line of Inchone transit corporation
  • Improvement of RF single pass machine to Songdo area of Inchon transit corporation
  • Construction of Refund machine and Settlement machine to Uijeongbu light railway
  • Improvement of memory board (256M) to all gate of capital territory
  • Seoul Metro / Seoul city railway / Inchone transit corporation
  • Construction of ticket vending machine to KORAIL
  • Construction of ticket vending machine to branch of the Korean Horse Affairs Association
  • Provide Railway AFC system to 7th line of Seoul city railway corporation
  • Construction of single pass vending machine to Seoul Metro / Seoul city railway / Inchone Metro
  • Construction of integrated automated recharger to KORAIL

Site

We provide RFID-based traffic bill collection system and professional maintenance service in order to create a more convenient new life culture and we provide total transportation solution service through the operation of repair center of our own professional manpower.

Service list

Maintenance Service Management

  • Error handling
  • Regular / Preventive Inspection
  • Other support

Service history management and integration reporting

  • Service history management by product
  • Vulnerability analysis for repeat error
  • Regular inspection report
  • Weekly / monthly integrated reporting

Partner Company management

  • Service Quality Management of partner
  • Manage service performance history of partner

National private / corporate taxi card filing service

  • Nationwide taxi AS designated spot new, termination management
  • Advanced Management, AS and Education
  • CS training
  • On-site Disability Issues
  • Logistics system operation on the day of Seoul
  • 255 types education service of Seoul corporation

Installation

  • Establishment of nationwide taxi card dispenser (General type / Advanced type) installation work
  • National taxi card payment machine CDMA replacement business (3G, LTE)
  • MONITORING after construction

Operation center

  • Supports nationwide taxi card payment machine LG U+ communication opening, AS, termination etc.
  • Support CDMA installation and MONITORING

Service list

  • Construction and maintenance of advanced type TAXI payment device of Seoul
  • Construction and maintenance of general type TAXI payment device of province
  • Replacement of CDMA type from 3G to LTE to Seoul TAXI payment device
  • Construction and maintenance of card payment device of the whole country ambulance
  • Replacement of taximeter of Seoul TAXI
  • Construction of taximeter all-in-one type (T200)
  • Maintenance of the whole country's TAXI payment device
  • Construction of GPS to Traffic information
  • Maintenance of Seoul TAXI payment device

Site

What is maintenance service business of integrated network system?

It is a business that maintains advanced integrated network system that organically combines terminal reservation system,
wired / wireless, internet and various information media.

We will provide the best solution from Express bus / Intercity bus ticketing, check-marking, terminal / transportation company settlement etc.

  • Easy-to-use program support for ticketing

    Simplify ticketing and maximize efficiency by providing optimal systems.

  • Various financial functions and credit card processing system

    It is convenient and safe to use because it builds online system with all card companies including cash, check inquiry and credit card transaction.

  • Operation of
    customer service

    Customer service is one step closer to the user through the operation of the customer center, so that the customer can feel the greatest satisfaction.

  • Support of
    terminal settlement

    It provides accurate and various reports by automating the daily ticket sales and settlement between each transportation company.
    The card payment for each terminal supports the automatic transfer service through Internet Banking.

  • Comprehensive guidance
    system support

    Supporting all media in the cutting-edge communication, and wherever you are, you can comfortably reach your destination and we provide a service to receive reservation guidance.

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